How to Set-up your email client to send and receive your business emails

While you could log in to your new email server every time you want to send a message or check your email, doing this can be exhausting. Follow the guide on this page to learn how to set up your current email client (e.g., Gmail, Hotmail) to send and receive from your new account. The video below covers gmail, however the setting will apply to any account.

Detailed Configuration Settings

We use Rackspace to host your email accounts, and we take care of the DNS management to make sure that the emails are correctly sent from your domain and pass spam-filter checks. However, if you would prefer to be able to send and receive emails from your own email client, then this can be completed by simply following the steps outlined below.

General Settings:

The following table provides the setup information related to different protocols for connecting Rackspace with different devices.

Rackspace IMAP and POP3

Step 1: Go to settings

Step 2: Enter your first and last name. This is the name that will appear in the From field of messages that you send.

Step 3: Enter your entire email address (eg. [email protected])

  • For Incoming email server type – Select IMAP from the list.
  • Incoming mail server – Enter:
  • If port required Enter: 993
  • Outgoing e-mail server (SMTP) name – Enter:
  • If port required Enter: 465
  • Select the Outgoing server which requires authentication check box.
  • Save the settings

IOS Settings:

To use your Rackspace mail via your IOS:

  1. From the home screen on your device click on Settings and then Mail.
  2. Tap Add Account, Tap Other and then Add Mail Account.
  3. Enter in the following information in the fields provided.
    • Name – This is the name that will appear in the “From” field of messages you send.
    • Address – Enter your entire email address (e.g. [email protected]).
    • Password – Enter the password for your email account.
    • Description – This description will only be visible to you.
  4. Select IMAP and then add both the Incoming and Outgoing Mail Server information:
    • Host Name –
    • User Name – Enter your entire email address (e.g., [email protected]).
    • Password – Enter the password for your email account.
  5. Click Save to save all settings.

You can refer to the following link for more details.

Outlook Settings:

To integrate your outlook for using your Rackspace mail:

  1. Click settings
  2. Under options > Connected Accounts
  3. Under Add a connected account click other email account
  4. Type your Rackspace email id and password
  5. Click ok
  6. Choose IMAP connection
  7. Click ok

You can refer to the following link for more details.

Thunderbird settings:

To use Mozilla Thunderbird for using your Rackspace mail:

  1. Go to Settings > Options > Account settings
  2. Select Email account, and then click Next
  3. Enter your name and e-mail address
  4. For incoming server, select IMAP and use
  5. Enter your e-mail address for the Incoming User Name and Outgoing User Name. Click Next.
  6. Enter a name for your email account and click Next.
  7. In Account Settings, select Outgoing Server listed below your new account
  8. Type for the Server Name and change the Port setting to 465
  9. Select Username and password and enter your e-mail address.

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